Unless we find a resolution to this issue, I cannot recommend this hotel to anybody. Please heed my warning and stay away from this hotel. If you experience any problem, front desk (cause the manager will NOT be there to help) will not work with you to make sure your stay is comfortable.
We went back to the main floor to speak with the front desk, Harry, about the issue and how to fix the situation. Unfortunately, he said that there were no other rooms available and that the hotel was booked solid. There was no way we were going to stay in that room, so we left. I called Expedia to cancel the reservations and to proceed with a possible refund. I was told the manager would not be in until Monday (10/23/17). I found this odd, since it was not only the weekend, but also a booked hotel. Spoke with a friend who used to work at the hotel and she confirmed the consistent awful conditions and poor management.
Great place to stay very close to everything, hot water is a plus. Room is very nice and the people are so nice. We are here for 3days. Nice thanksgiving stay.
UPDATE (11/3/17) I have been contacted by the manager at the Days Inn property in Budd Lake, NJ and we have come to a resolution in regards to the overall situation where I received a refund for the room in question. I wanted to thank the manager for taking the extra time to look over the issue and resolve.
I booked a room at this hotel when visiting family. My friend and I were exhausted and checked in around 8pm. I checked the fitness center, before going up as I like to do a morning routine. One treadmill, one elliptical, some medicine balls, I think a mat and that was it. This does not represent what was in the picture, which had a bike, weight machine, etc. Figured I'd just skip the workout. This didn't bother me otherwise.
I use to book on line, the manager offered me a better rate if i book direct, I use the hotel about 5 times a year for a week or longer. The bottom line is after the second time the rate kept creeping up and he always had a lame excuse. I would advise all to book on line also check your bill the manager cant be trusted
When my friend and I entered our room, it was like a wave hit us. Though this was a smoking room, I figured it would still be decent enough to stay. We could barely stay in the room for a few minutes, it was that awful. The air was thick, the smell was strong, and I started to get sick. We were NOT staying in this room.
UPDATE (11/1/17) After contacting corporate a few more times and having them contact the hotel for any resolution, the hotel remains silent. They do not appear to care about providing great customer service. Corporate gave me basically two discounted nights at other hotels. I would've preferred getting a full refund. I'm still hoping to receive something from the hotel itself.
One week of trying to call the hotel to work things out and contacting corporate on the situation. Manager is difficult to reach. Corporate seems understanding, but the Budd Lake hotel doesn't seem keen on talking. They claimed they called me (they didn't), said I get no refund despite not staying at the hotel, and hung up on me. I also suspect that the employee on the phone misrepresented himself as a manager.
I am staying here for a few months the location is wonderful hard to pull out the parking lot some times, but a great location. Right in middle of all stores and food everything you need shopping and eating wise. Bed is so comfortable and big, room is so clean and love it
This place is crazy. I booked four rooms and i used only 2 but they still charge me for 4. They ripping people off specially on rates. Room 206 has really bad mulch. They don't care if you or your kids will sleep there. They just want the money. This is really horrible place. Be aware!!!
Days Inn Budd Lake is a US Lodging based in Mount Olive Township, New Jersey. Days Inn Budd Lake is located at 138 US-46, Budd Lake, NJ 07828, USA.
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